About Our Privacy Policy

Auto Extra respects your privacy. We do not sell or rent your personal information to third parties. We use your information to better identify products that may be of interest to you and other customers and to support and enhance our relationship and communication with you. At any time you may contact Auto Extra with any questions or concerns that you have about this policy. Please direct any Privacy Policy-related communication to sales@autoextra.com.au

Your Personal Information

To serve you better and understand your needs and interests, Auto Extra collects, exports, and uses personal information with adequate notice and consent, along with required filings with data protection authorities, when applicable. The types of personal information you provide to us on certain pages may include contact information such as your name, address, telephone number, and email address; financial information such as your credit card number or bank account details; and other unique information such as user IDs and passwords, billing and transaction information, product and service preferences, and contact preferences.

Please be aware that by subscribing to the Roof Racks Perth Newsletter you will receive marketing emails.

Cookies and IP Numbers

The Auto Extra privacy policy shows our firm commitment to customer privacy. We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and to gather broad demographic information.

We use cookies for other purposes such as site personalisation. You can reject cookies and still use the Roof Racks Perth website, however, it will disable the ability for the site to recognize your cart, your account and any personalisation efforts.

External Links

This site contains links to other sites. Auto Extra is not responsible for the privacy practices or the content of such Web sites.

Address Information

Our site uses an order form for customers to request information, products and services. We collect visitor’s contact information including but not limited to addresses, email addresses, phone numbers and financial information (credit card numbers or bank account details). The customer’s contact information is used to get in touch with the customer when necessary. Information is gathered by Auto Extra for the sole benefit of Auto Extra.


Auto Extra is committed to data security. Auto Extra uses a variety of technologies and procedures to help protect personal information from unauthorized access, use or disclosure. When Auto Extra transmits sensitive information (such as credit card numbers), Auto Extra protects it through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Credit card numbers and bank account details are encrypted using 168bit 3DES encryption.

User Content

Any comments, reviews, posts, feedback, questions, answers, notes, messages, images, video, audio, materials, ideas, suggestions or other communications you submit to Auto Extra are not private or proprietary. By submitting User Content on or through the Auto Extra web site, you grant Auto Extra an irrevocable, royalty-free, worldwide, perpetual right and license to use, copy, modify, display, archive, store, distribute, reproduce and create derivative works based upon such User Content, in any form, media, software or technology of any kind now existing or developed in the future.

By submitting such User Content on or through Auto Extra, you are confirming that (a) you are the sole author of the User Content and the User Content originated with you and not copied in whole or in part from any other work; (b) you have obtained all necessary permissions associated with the User Content, including without limitation permissions relating to copyrights, trademarks, rights of publicity and/or rights of privacy; and (c) the User Content does not contain hate speech or profanity and is not libelous, obscene or otherwise in violation of this Agreement, and (d) that you are not a Legal Minor and have the legal right and capacity to enter into and comply with these Terms.

By submitting any such User Content on or through the Roof Racks Perth web site, you grant Auto Extra permission to use your name, alias and any other information (as provided by you) to attribute such User Content to you. Without limiting the generality of the previous sentence, and subject to our Privacy Policy, you authorize Auto Extra and its affiliates to share the User Content across all affiliated Web sites, and to use your name and any other information in connection with its use of such User Content. You also grant Auto Extra the right to use any material, information, ideas, concepts, know-how or techniques contained in such User Content. We are not responsible for the similarity of any of our Content or programming in any media to User Content submitted by you. Any and all rights granted in this section are granted without the need for any compensation to you in any form.

User Content does not reflect the views of Auto Extra, and does not represent or guarantee the truthfulness, accuracy, completeness, timeliness or reliability of any User Content, nor endorses or supports any opinions expressed in any User Content. In no event shall Auto Extra have or be construed to have any responsibility or liability for or in connection with any User Content.

If we determine, in our sole discretion, you or any User Content you submit violates this Agreement, we reserve the right, at any time, without notice and without limiting any and all other rights we may have under this Agreement, to (a) refuse to allow you to submit further User Content, (b) remove and delete your User Content, (c) revoke your registration and right to use the User Content Submission Features and (d) use any technological, legal, operational or other means available to enforce the terms of this Agreement, including, without limitation, blocking specific IP addresses or deactivating your registration, access using your e-mail address, your user name and password.


Information We Share With Others

Auto Extra will not sell or rent your personal information to a third party. We sometimes employ other companies and individuals to perform functions on our behalf. For example, hosting our website, providing marketing assistance, providing search results and links, analysing data, etc. These third parties have access only to personal information needed to perform these functions, but may NOT use it for other purposes and they are required to maintain the confidentiality of your information.

Returns Policy

We will accept goods for return:

  1. for “change of mind” reasons, if the goods are unopened and in “as new” condition;
  2. if you have received the wrong goods;
  3. if you have received goods with missing parts or components
  4. if you have received damaged goods; or
  5. if the goods are faulty.

If the returned goods have a “major failure” as defined in the Australian Consumer Law, for example

  1. the goods materially depart from any description given;
  2. the goods materially depart from any sample shown;
  3. the goods are substantially unfit for any purpose for which they are normally supplied for or which was made known by you; or
  4. the goods are not of acceptable quality because they are unsafe;

then we will remedy the situation in the manner chosen by you, either by refunding your money, replacing the goods or returning the faulty goods to you and compensating you for the reduction in value below the purchase price.

In the event that a return is the result of an error of our company or website – we will, at our option, issue a full credit or return label for pickup of the parts to be returned to our facility, or repair or replace the goods.

In the event that a return is the result of an error that is NOT of our company or website (i.e. if a customer orders the wrong item(s) to suit their car WITHOUT contacting Auto Extra to confirm if the item(s) is/are correct) then the customer will be charged a returns fee to send the item(s) back to Auto Extra and a restocking fee.

Goods Returned Procedure

Where we are replacing the goods, replacement goods will be invoiced to your account and the returned goods credited upon receipt.
Unless the goods are returned on the basis that they are faulty or damaged, goods must be in new condition, including the original box, packaging, all manuals and accessories. The value of missing items and/or damaged items where the damage occurred after delivery will be deducted from any credit or refund amount of a return.
Unless the goods are returned on the basis that they are faulty, goods that show clear evidence of use will not be accepted for refund.
Where we are providing a refund, you can expect a refund within 14 business days of our receipt of the goods in question. Refunds will be in the same form previously accepted for payment.